What happens when it rains before the check-in time (3:00PM)?
What happens if it rains during our stay?
Can I reschedule or cancel my stay?
What is the check-in and check-out time?
Our Check in time is @ 3pm and check out is @ 10am the following morning. The best timing to check-in will be after 5pm onwards when the sun set.
Can I request for early check in or late check out request?
For early check in, guest has to inform any Glamping City’s staff prior to check in date and call 2 hours prior to desired check in time (On check in day) to check on the status of their accommodation.
Do Glampingcity provide food?
As GlampingCity do not offer or provide any food services except breakfast delivery, we recommend all guests to arrange for their own food to be delivered or brought over to the campsite.
How can I book Bbq pit with a Glamping tent?
Can I rent for half-a-day instead of overnight?
The prices are fixed regardless of an overnight stay or half-a-day event.
Is foreigners allowed?
Only Singaporeans, PR and work permit holder is allowed to book at East Coast Park. Foreigners may choose the option to book at our Sentosa site.
Do you supply electricity or Wifi in your tents?
No, we have no electricity on site. Light is provided by battery operated fairylights or battery lamps. Wifi? Never heard of it... this is a camping holiday.
Do you accept large group bookings?
Yes, we accept large group bookings if the whole site is booked out. Our sites are perfect for large gatherings with our sites able to accommodate between 30 – 36 guests in up to 10 tents. To speak to our large groups co-ordinator please call +65 96511114 or email firstname.lastname@example.org. Also you will receive a 10% large group discount when you book the whole site. With large group bookings we require a security deposit of $500 per large booking, this will be refunded within 7 days of your departure.
Are the sites safe?
What if I cause damage to the tent or spoil the fan or left a permanent stain?
Guest are to informed Glampingcity staff immediately. If the amount overtakes a certain significant value, you will be asked to pay the difference within 7 days after you check out. Otherwise we will be obliged to take legal action and get the money from the account number you made the booking. Reasonable wear and tear accepted.
How do I get to glamping site @ ECP?
A full itinerary will be sent to you once booking has been made.
Will the tent be pitched near a BBQ pit?
The tent will not be pitched near a BBQ pit as we value our guest privacy. If you have booked a BBQ pit and you would like us to pitch the tent directly beside the BBQ pit, kindly email us your request together with your reservation number and we will do so accordingly. (only applicable for the desingated BBQ pit mentioned above)
Are there washrooms nearby?
Public toilet are located near the tents.
Do we have to provide any security deposit?
Guest are not require to provide any secuirty desposit (only applicable for ECP site). However, extra measures are taken and guest are liable for a fine if you have breach any of our t&C.
Do we have to clean the tents when we leave?
We ask that the washing up is done and all rubbish bagged and taken to the rubbish area. If you take more than one tent, please ensure that any items that have migrated from one tent to another make their way back again.
What is the difference between East Coast and Sentosa?
The major difference between East Coast Park (ECP) and Sentosa are the following: