FAQ

What happens when it rains before the check-in time (3:00PM)?

Don’t worry, we dislike the rain too. We will still set up as long as there is no lightning. If there is and it persists all day we will ask you to please re book as it is not safe for anyone! Glamping City’s staff will contact you prior to your check in time to inform you of any delay in the check in timing should there be an interruption during our set up of your accommodation.



What happens if it rains during our stay?

Singapore is a tropical climate country with occasional passing showers and thunderstorms. With that in mind, what happens to your accommodation then? If it is raining during your stay, the accommodation will continue to proceed, as there are no impending danger to the lives and property. Our tents are waterproof and it is able to withstand the rain. However, if the rain develops into a thunderstorm, guests will be required to proceed to the nearest shelter or toilet for up to an hour. If the situation persists, we will then reschedule the staycation to a mutually agreeable date and time. It is always recommended to contact any of Glamping City’s staff and get an onsite assessment of the weather.



Can I reschedule or cancel my stay?

If a guest wishes to reschedule or cancel their stay, an official email has to be written and sent to “booking@glampingcity.com” at least 24hrs once booking has been made. Do take note that there will be a cancellation fee of $15. If it exceeds 24 hr notice upon booking, we regret to inform that no refund is allowed.



What is the check-in and check-out time?

Our Check in time is @ 3pm and check out is @ 10am the following morning. The best timing to check-in will be after 5pm onwards when the sun set.



Can I request for early check in or late check out request?

For early check in, guest has to inform any Glamping City’s staff prior to check in date and call 2 hours prior to desired check in time (On check in day) to check on the status of their accommodation.



Do Glampingcity provide food?

As GlampingCity do not offer or provide any food services except breakfast delivery, we recommend all guests to arrange for their own food to be delivered or brought over to the campsite. As the campsite is situated further from the food station, it is advisible to get your food and any other materials before you proceed to the campsite. Glampingcity may able to assit your food orders should you require any help.



How can I book Bbq pit with a Glamping tent?

Guest can book a bbq pit at any AXS machine or *https://e-station.axs.com.sg/NParks/Internet_Payment/* Designated bbq pits : Strictly, Campsite G, BBQ pit 59-64 only. Upon booking the bbq pit, guest can proceed to book a tent with us. After which, guest are required to inform us of your bbq pit number and your accommodation reservation number so that glampingcity’s staff can arrange for your tent to be pitched beside your bbq pit.



Can I rent for half-a-day instead of overnight?

The prices are fixed regardless of an overnight stay or half-a-day event.



Is foreigners allowed?

Only Singaporeans, PR and work permit holder is allowed to book at East Coast Park. Foreigners may choose the option to book at our Sentosa site.



Do you supply electricity or Wifi in your tents?

No, we have no electricity on site. Light is provided by battery operated fairylights or battery lamps. Wifi? Never heard of it... this is a camping holiday.



Do you accept large group bookings?

Yes, we accept large group bookings if the whole site is booked out. Our sites are perfect for large gatherings with our sites able to accommodate between 30 – 36 guests in up to 10 tents. To speak to our large groups co-ordinator please call +65 96511114 or email booking@glampingcity.com. Also you will receive a 10% large group discount when you book the whole site. With large group bookings we require a security deposit of $500 per large booking, this will be refunded within 7 days of your departure.



Are the sites safe?

Unfortunately we cannot guarantee the security of our sites. We have however, maintained the safety of the area with our guest’s compliances by handing and taking over in orderly manner. In most cases, the site manager lives nearby and is always present when required. So we feel they're as safe as they can be. In addition, police officers often patrol around the parks at random timings.



What if I cause damage to the tent or spoil the fan or left a permanent stain?

Guest are to informed Glampingcity staff immediately. If the amount overtakes a certain significant value, you will be asked to pay the difference within 7 days after you check out. Otherwise we will be obliged to take legal action and get the money from the account number you made the booking. Reasonable wear and tear accepted.



How do I get to glamping site @ ECP?

A full itinerary will be sent to you once booking has been made.



Will the tent be pitched near a BBQ pit?

The tent will not be pitched near a BBQ pit as we value our guest privacy. If you have booked a BBQ pit and you would like us to pitch the tent directly beside the BBQ pit, kindly email us your request together with your reservation number and we will do so accordingly. (only applicable for the desingated BBQ pit mentioned above)



Are there washrooms nearby?

Public toilet are located near the tents.



Do we have to provide any security deposit?

Guest are not require to provide any secuirty desposit (only applicable for ECP site). However, extra measures are taken and guest are liable for a fine if you have breach any of our t&C.



Do we have to clean the tents when we leave?

We ask that the washing up is done and all rubbish bagged and taken to the rubbish area. If you take more than one tent, please ensure that any items that have migrated from one tent to another make their way back again.



What is the difference between East Coast and Sentosa?

The major difference between East Coast Park (ECP) and Sentosa are the following: - ECP (fan), Sentosa (aircon) - ECP (cooler box with ice), Sentosa (mini-fridge) - ECP (public toilet), Sentosa (private toilet) - ECP (no electrical supply, Sentosa (electrical supply avail in the tent) Do refer to our tent desciption listed on our website.



East Coast Park