Security Deposit

Upon booking confirmation, all guest have accepted the terms & conditions listed below:

T&C For Sentosa

A security deposit of $100 shall be collected from the visitor upon check-in. The security deposit will be returned once  the accommodation is left reasonably clean and tidy. The Visitor agrees to pay any additional reasonable charges to cover the expense of additional, unusual cleaning required for the full cost of replacement because of the failure to comply. 

 

Smoking is not permitted, except in the designated smoking areas. Please refrain from any other acts that could cause a fire in your tent or anywhere in the site. The tent is a non-smoking tent and will result in charges to the occupying visitor for cleaning or replacement of the tent, bedding and other equipments as well as the cost of repairing any damage.

Visitors Limitation

Visitors must be limited to a maximum pax paid for package. Glamping City will not be liable to provide any extra beddings for extra pax unless otherwise stated. 

The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the Holiday Period, and not for any other purpose or longer period.

Please refrain from inviting outside visitors to your tent. We reject the use of our site by members of any gang or extremists. Even after a reservation has been made or during visitor’s stay, if the visitor is found to be a member of a gang or an extremist, the Guest will be asked to leave the tent immediately.
 

Loss of Visitor Property

Except as indicated below, Glamping City shall not be held responsible for loss or damage to any belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation. Glamping City excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the accommodation.

The Visitor shall be liable for and indemnify Glamping City against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by Glamping City arising from the Visitor’s use or occupation of the accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor’s party.

pets

No pets are allowed in our accommodation tent (guide dogs for the blind and hearing dogs for profoundly deaf people excepted).

Right of Entry

Glamping City and/or its agents reserve the right to enter the accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the accommodation may be required. We will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.

Visitor Obligations

The Visitor undertakes to keep the accommodation in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and are required to pay Glamping City the value of any part of the Accommodation that were destroyed or damaged as to be incapable of being restored to its previous condition.

Breakages and damage must be reported as soon as possible.

The Visitor must allow Glamping City and/or its agents to enter the accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.

The Visitor must not use the accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to Glamping City or to any neighbours.

The Visitor and his or her party must comply with any general regulations relating to the campsite.

Please do not bring onto the premises of the campsite any of the following:
(1)Animals or birds of any kind, except service dogs;
(2)Gunpowder, oils or other explosives or inflammables;
(3)Objects emitting a foul odor;
(4)Unregistered firearms or swords;
(5)Objects of an unusually large size or in unusually large quantities; and
(6)Illegal drugs or other articles, the possession of which is prohibited by the laws of Singapore.


Gambling or other acts that are contrary to good morals or that cause an annoyance are strictly prohibited.


The rooms or any area part of the Private site must not be used for any business purposes, or for any purpose apart from accommodation, without the express permission of Glamping City.


Please do not hang any items or objects whatsoever outside of your tent.


The distribution or display of advertisements and the sale of goods on the premises of the campsite are prohibited without prior written authorization.


Please refrain from using equipment or fixtures for purposes other than those intended.

 

Please do not remove or alter any equipment or fixtures of the Glamping site.


You are reminded that unauthorized publication for business purposes of photographs taken on the premises of the glamping site may be subject to legal action.

Property Cleanliness

Weather

The Visitor agrees to ensure that the accommodation is left reasonably clean and tidy. The Visitor agrees to pay any additional reasonable charges to cover the expense of additional, unusual cleaning required because of the failure to comply with this Clause mentioned above.

In the event of a unacceptable weather, a credit will be offered against a later stay, but Glamping City will take no responsibility for finding alternative accommodation and excludes liability for any cost incurred by the Visitor in relation to this alternative accommodation.

In the event of a thunderstorm or any weather that is deem to be unacceptable, all guest will have to evacuate immediately.

If, prior to the Holiday Period, the Accommodation becomes inaccessible due to bad weather Glamping City will take reasonable steps to inform the Visitor. A credit will be offered for a later stay.

In the event of bad weather (e.g heavy rain), all outdoor activities will be cancelled and all guest are required to stay in their respective tents for safety purposes.

In the event of bad weather, Glamping City will not be responsible and no refund will be given unless otherwise stated. 

Comments/Complaints

Every reasonable care will be taken to ensure that the accommodation is presented to Visitors to a high standard.

 

Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact one of the Glamping City staff. Reasonable steps will then be taken to assist the Visitor. Glamping City will not make any refunds in respect of complaints made after the Visitor's departure from the accommodation if the Visitor did not make the complaint or the problem known to the local contact during the holiday. 

 

If the Visitor wishes to comment on his or her stay they should inform a member of the Glamping City staff, or alternatively they should write to: booking@glampingcity.com

Arrival and Departure Times

Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is after 03:00 pm on the first day of the holiday and Departure time is before 10:00 am on the last day of the holiday. In case of an arrival outside the listed hours, for example due to an unplanned event, Glamping City staff should be notified at the earliest available opportunity.

The Visitor will be issued with a set of lock to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

 

Right to Evict

Glamping City reserves the right to ask the Visitor and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by Glamping City where if there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of other visitors or members of staff.

If any complaints are made of unacceptable behaviour or unreasonable breakages or damage occurs or smoking/open fire/cooking restrictions are not observed we shall give the visitor an opportunity to rectify the breach and failure to do so shall entitle Glamping City to terminate the agreement.

 

Failure to exercise

The fact that Glamping City does not exercise any of its rights under the Agreement in any particular incidence of breach or

default by the Visitor shall not constitute a waiver by Glamping City of such right in that or any subsequent incidence.

Notices

Notices shall be sufficiently served if sent by pre-paid first class recorded delivery letter to the address appearing in the Booking Form or such other address as each party may from time to time have communicated in writing to the other.

Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service.

 

For refund of booking due to unexpected events or cancellation, $15 will be deducted for Admin fee. This applies for guest who qualifies a one-week refund policy

Severance

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.

Rights of Third Parties

The Contracts (Rights of Third Parties) (CHAPTER 53B) might give rights to third parties who are not parties to this contract.

The parties agree that this will not apply and that, subject to clause 1.3, only those signing the contract shall have rights and obligations under it.

No Tenancy

The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and Glamping City. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection  or other statutory security of tenure now or upon termination of the Agreement.

Lost / damages

Should any event or decor item become lost or damaged before teardown, you will be liable for reimbursing us for the full cost of replacement, based on the current retail value of the said item provided.

Headings

The headings in this document are included only for convenience, and do not affect the meaning of the clauses to which they relate.

Disclaimer 

Glamping City reserves the right to change any listed amenities, terms & conditions, with or without prior notice.