T&C For east Coast park
All Hiring Charges are valid for the Hire Period stated on the booking confirmation form. Unless agreed upon and noted on the booking confirmation form, the Hirer and its visitors are allowed to check in at 3:00PM onwards and check out at 9:00AM the next following day.
If The Hirer wishes to extend the hire period, they must advise The Company, prior to commencement to the hire period, unless agreeable arrangements have been entered into. Payment for the extended period may or may not apply. Where additional payment is required for extensions, The Hirer must be paid in advance otherwise the original Agreement of hire will stand. The Company reserves the right to amend or revise its rate or prices without notice.
The Hirer must not use the Accommodation except for the purpose of a holiday by the Hirer and its Visitors during the Holiday Period, and not for any other purpose or longer period.
Loss of Visitor property
Right of Entry
The Company reserves the right to enter the accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external redecoration for which access to the inside of the accommodation may be required. The Company will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.
The hirer may cancel its booking and receive a 100% refund only if
The cancellation is made 2 days after the booking was being made and
The event date is at least 7 days prior to the cancellation date
Otherwise, a deduction fee of $15 will be applied for cancellation.
Full deduction fee (no refund) will be applied only if
The cancellation is made less than 2 days notice
The hirer may reschedule its stay with no additional charge incurred only if
The notice was given 7 days prior to the actual event date
In the event of bad weather (heavy rain/thunderstorms), the Hirer may reschedule its stay only if:
The bad weather persist from morning until the check-in time: 3:00PM
Otherwise, alternative options will be given such as:
Extending the check-out time accordingly to compensate for the late check- time due to the bad weather
A credit will be offered against a later stay
Glamping City will take no responsibility for finding alternative accommodation and excludes liability for any cost incurred by the Visitor in relation to this alternative accommodation.
Unless other arrangements are made between the Hirer and the Company, no cancellation and refund is allowed.
In the event of a thunderstorm or any weather that is deemed to be unacceptable by NParks regulation, all guests will have to evacuate immediately.
In the event of bad weather (e.g heavy rain), all outdoor activities will be cancelled and all guests are required to stay in their respective tents for safety purposes.
No pets are allowed in our accommodation tent unless otherwise stated (guide dogs for the blind and hearing dogs for profoundly deaf people excepted).
Visitors Obligations: Use of Equipment
The Hirer undertakes to keep the accommodation in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and are required to pay The Company the value of any part of the Accommodation that was destroyed or damaged as to be incapable of being restored to its previous condition.
The Hirer shall check as soon as practical the quantity of all hired items against the booking form and should there be any discrepancy, the Hirer shall advise The Company immediately of such discrepancy. Any discrepancies made after the check-out time will not be considered as advice of any discrepancy.
Damage to Hire Equipment during use by The Hirer is the responsibility of The Hirer. If at any time during the hire period The Hirer considers the equipment to be faulty, it is The Hirer’s responsibility to contact The Company in the first instance by email: firstname.lastname@example.org and whatsapp text +65 98303090 to report the issue or complains. Failure to do so, or advice after use, will cause The Hirer to be responsible for all hire charges, and repair or replacement cost if necessary.
Comments / Complains
Should the Hirer find on arrival that there is a problem, or cause for complaint, the Hirer should immediately contact one of the Glamping City staff by email: email@example.com and whatsapp text +65 98303090. Reasonable steps will then be taken to assist the Hirer and its Visitor. The Company will not make any refunds in respect of complaints made after the Hirer and its Visitor's departure from the accommodation if the Hirer or its Visitor did not make the complaint or the problem known during the stay.
Visitor Obligations: Property cleanliness
The Hirer and its Visitor agrees to ensure that the accommodation is left reasonably clean and tidy. The Hirer agrees to pay any additional reasonable charges to cover the expense of additional, unusual cleaning required because of the failure to comply with this Clause.
Visitor Obligation: Nparks rules and regulations
The hirer and its Visitor shall refer to the terms and conditions stated in the nparks permit application form where applicable and shall adhere to the camping rules and regulations.
By completing the permit application form, the Hirer and its Visitor has read and understands the terms and conditions of the Camping Permit.
In the event where the breach of camping rules and regulations are made by the Hirer and the Visitor, both the Hirer and its Visitor shall bear full responsibility.
The Company will not be liable for any refunds or compensation should the tents be confiscated by NParks if the guest failed to fulfil the camping rules and regulation.
Right to Evict
Glamping City reserves the right to ask the Hirer and its Visitor to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by Glamping City where if there is a serious breach by the the Hirer and its Visitor of the Agreement or their behaviour is such as to endanger the safety of other visitors or members of staff.
If any complaints are made of unacceptable behaviour or unreasonable breakages or damage occurs or smoking/open fire/cooking restrictions are not observed we shall give the visitor an opportunity to rectify the breach and failure to do so shall entitle The Company to terminate the agreement.
Upon booking confirmation, all guest have accepted the terms & conditions listed below:
Except as indicated below, The Company shall not be held responsible for loss or damage to any belongings, or for injury sustained by the Hirer and its visitor or members of the party during the stay at the Accommodation. The Company excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the accommodation.
The hirer and its visitor shall be liable for and indemnify The Company against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by Glamping City arising from the Visitor’s use or occupation of the accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Hirer and/or the Visitors.
Covid booking regulations
In the event of an unforeseen circumstances where the Hirer's event date is affected by the covid restrictions and closing of the park, the Company will issue a credit stay for up to 2 years validity and the Hirer will be entitled to receive a 10% discount from its original booking. There will be no refund issued.
An e-voucher credit will be issued upon notifying the Hirer of its affected date and the Hirer may redeem its 10% discount once the stay has been completed.
The hirer may choose a new booking date once the restrictions have been lifted and once the park has re-open. Priority will be given to affected guest.